Privacy Policy

Purpose of this privacy and cookies statement

This privacy and cookies statement aims to give you information on how we collect and process your personal data when you engage us to provide you with services, via your use of our website, texco.ae, or otherwise.

Controller

TEXCO, a limited liability company registered in Jebel Ali Free Zone under company number 13965389 with its registered office at Jafza South, Bld. LB19, floor 5, Dubai, United Arab Emirates is the controller and is responsible for your personal data (collectively referred to as “we”, “us” and “our” in this privacy notice).

You have the right to make a complaint at any time to the Office of the Information Commissioner (OIC), the Irish supervisory authority for data protection issues www.oic.ie. However, we would, appreciate the opportunity to deal with your concerns before you approach the OIC so please contact us in the first instance.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped as follows:

• Identity Data includes your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, passport number, and other personal information.
• Contact Data includes your home address, work address, school, college or university address, tenancy details, personal and work email addresses and telephone numbers.
• Financial Data includes bank account details, payment card details, accounts ledgers, bookkeeping records, insurance policy details, tax records including returns and associated calculations.
• Technical Data includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Profile Data includes your username and password, services for which we have been engaged by you in the past, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Special Categories of Data includes data relating to race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, sex life or sexual orientation.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In that case, we may have to cancel the provision of services to you but we will notify you about it at the appropriate time.

In Ireland, children below the age of 16 (the “age of digital consent”) cannot give consent to process their personal data. If consent to process personal data is requested, parental consent must be given.

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity Data, Contact Data, Financial Data, Profile Data, Marketing and Communications Data and Special Categories of Data by corresponding with us by post, phone, email, filling in forms on our website, accessing online portals which we provide for you from time to time or otherwise.
• Automated technologies or interactions. If you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We also receive Technical Data about you if you visit other websites employing our cookies
• Third parties or publicly available sources.

We will only use your personal data when the law allows us to. Purposes for which we will use your personal data:

• Financial administration
• The provision of support services
• The provision of information services
• Account management
• Equal opportunities monitoring
• Research and analysis
• The provision of operational information
• Marketing
• Safeguarding
• Security
• Crime prevention
• To protect legitimate interests.

Pantek Automotive Limited must process data for the purposes of your legitimate interests or for those of a third-party to whom you disclose it and one the latter requirement has been met, the interests listed must be balanced against the rights of the concerned individual. Please see below the table of legal basis of processing your personal data.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Special Categories of Personal Data require an additional special condition to be satisfied if we are to process it lawfully. We have set out in the table below the special condition that we will satisfy if we process any of your Special Categories of Personal Data.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Marketing

You may receive marketing communications from Pantek Automotive Limited if you have:

• Requested information from us
• Purchased goods or services from us
• Provided us with explicit consent for us to send you marketing communications
• Not opted out of receiving marketing communications.

Opting-out

You can ask us, or third parties, to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us via our “Contact us” page.

Cookies

When you are visiting our website, you can set your browser to refuse all or some browser cookies, or to alert you when our website sets or accesses cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

Internal third parties

Entities within TEXCO acting as joint controllers or processors and under the group’s jurisdictions.

External third parties

Service providers acting as processors based in the group’s jurisdictions.

Third party partners for the purposes of hosting events

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We may share your personal data within our group or to external third parties, which may involve transferring your data outside the European Economic Area (“EEA”).

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection by ensuring at least one of the following safeguards:

• Your personal data will be transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You have rights under data protection laws in relation to your personal data as set out below:

• Request access to your personal.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.